“Consistency creates miracles and trust is the root of all of it”, says Wayne Mullins on today’s podcast. We are talking about the secrets of building a high performance (self-accountable) culture and here are 3 points made in today’s episode with Wayne:

1. Look in the mirror- if you don’t like what you see in your business, look in the mirror to see what you are doing. Chaos is not in our business, it’s in our heads.

2. Develop trust not suspicion.

3. Implicit vs. explicit. All to often, we assume we are being very explicit and very clear in our communication when chances are good that we are not.

Wayne Mullins is the Founder of Ugly Mug Marketing. which he started 11 years ago out of a coffee shop. While making his clients more profitable is an easy motivator, Wayne is also driven by creating value for his clients beyond just the dollars and cents. He is passionate about building a team at Ugly Mug Marketing that isn’t focused on checking off items on to-do lists, or winning design awards, but instead, on getting results for their clients.

Through his blog, books, and training programs, he directly influences more than a quarter million entrepreneurs each year.